|Q:||Why would anyone need a travel agent – can't I book the same trip myself?|
|A:||Booking online can be a gamble. The fees shown to hook you in are generally only available at the least desirable times and for very short stays.
The advantages of booking with us are:
1. We do all the research and legwork.
2. Our relationships offer better pricing, upgrades and availability.
3. We only recommend the destinations and tours with the highest reputation.
4. We work with your requests to present several options for your consideration.
|Q:||Is it more expensive for me to use your service than to book directly online?|
|A:||It will not cost more. We do not charge fees or surcharges for you to book with our agency. We are compensated by the hotels, cruise lines and tour operators.
|Q:||Does that mean you are going to steer me towards places that pay you the highest commission?|
|A:||No! We want you to be HAPPY! Our business is based on referrals and repeat customers – so obviously we want you to have the trip of your dreams! All of our recommendations are with top-notch resorts and reputable companies, so while you may find a cheaper trip online, you may be putting quality at risk.|
|Q:||Do you also recommend/book activites and excursions from my resort?|
|A:||We have multiple contacts for excursions within and outside of resorts in your destination to check for rates and availability. It is always best to pre-book excursions to ensure availability during your vacation.|
|Q:||Do you arrange transportation to/from departure and arrival airports?|
|A:||Yes, we can arrange either shared or private transfers based on your preferences.|
|Q:||How are tickets and documents delivered to me?|
|A:||Documents are sent via FedEx to your address. Email copies may be sent in additional to your travel packet.|
|Q:||What if I need to cancel? Will I be refunded?|
|A:||We offer travel insurance to cover these situations. Depending on your travel package, there are options for canceling up to the day of departure, and packages that cover trip interruption and medical expenses.|
|Q:||What if my flight is canceled or I need help during my trip?|
|A:||You contact us and we work to get you home rather than you sitting on hold on your cell phone trying to deal with it!|
|Q:||What is your experience?|
|A:||Creating customized leisure vacations since 2011 with Peak Performance Tours/Concierge Travel Design
Travel Agent specializing in Employee Retention and Recognition Incentives, Sales Travel Awards, Meeting Planning Management, Corporate and Leisure travel.
|Q:||Are you licensed or certified?|
|A:||Absolutely. We hold the following certifications:
CTA – Certified Travel Associate
Hilton's Honor Agent
Hyatt Gold Passport Agent
AM Resorts Master Agent
Marriott Preferred Travel Agency
Omni Hotels & Resorts Specialist
Hotel Sales Specialist (HSS)
Gourmet Inclusive Vacation Consultant
American Airlines Vacation Specialist
Norwegian Cruise Line freestyle specialist
AM Resorts Master Agent
Royal Caribbean Expert Level & Autism Friendly Certificate Program
Marriott Hotels Sales Specialist and Autograph Collection